Privacy Policy

1. Information We Collect 📋

When you book with us, we collect the following information:

• Personal Details: Full name, phone number, email address (optional)
• Booking Information: Date, time, package selected, number of guests
• Special Requests: Decoration preferences, celebration details, dietary requirements
• Payment Information: Transaction details (we do not store credit card information)

2. How We Use Your Information 🎯

We use your personal information to:

• Process and confirm your bookings
• Communicate booking confirmations, reminders, and updates
• Manage our loyalty program and rewards
• Improve our services based on customer feedback
• Send promotional offers and special deals (only with your consent)
• Ensure security and prevent fraudulent activities

3. Data Storage and Security 🔒

Your information is stored securely using industry-standard Firebase cloud services with the following protections:

• Encrypted data transmission (SSL/TLS)
• Secure cloud storage with regular backups
• Access controls and authentication measures
• Regular security audits and updates
• Compliance with data protection regulations

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, alteration, disclosure, or destruction.

4. Information Sharing 🤝

We do NOT sell, trade, or rent your personal information to third parties.

We may share your information only in the following limited circumstances:

• With trusted service providers who assist in our operations (e.g., payment processors, SMS services)
• When required by law, legal process, or government request
• To protect our rights, property, and safety, or that of our customers
• With your explicit consent for specific purposes

5. CCTV and Surveillance 📹

• CCTV cameras may be installed outside the premises for security purposes only
• No cameras are installed inside private theater rooms to ensure your privacy
• Footage is stored securely and accessed only when necessary for security investigations
• Recordings are retained for a limited period as per legal requirements

6. Cookies and Tracking 🍪

We use cookies and similar technologies to:

• Enhance your browsing experience on our website
• Analyze site traffic and understand user preferences
• Remember your preferences and settings
• Provide personalized content and recommendations

You can control cookie settings through your browser preferences. Note that disabling cookies may affect website functionality.

7. Your Rights ✅

You have the following rights regarding your personal data:

• Access: Request a copy of your personal information
• Correction: Request correction of inaccurate or incomplete data
• Deletion: Request deletion of your data (subject to legal obligations)
• Opt-Out: Unsubscribe from marketing communications at any time
• Withdraw Consent: Withdraw consent for data processing where applicable
• Data Portability: Request your data in a portable format

To exercise any of these rights, please contact us through our website or phone.

8. Data Retention ⏳

• We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy
• Booking records are kept for accounting and legal compliance purposes
• Loyalty program data is retained while your account is active
• You may request deletion of your data at any time, subject to legal requirements

9. Children's Privacy 👶

• Our services are not directed to individuals under the age of 18
• We do not knowingly collect personal information from children
• If we become aware of such collection, we will delete the information immediately
• Parents/guardians must provide consent for bookings involving minors

10. Third-Party Links 🔗

Our website may contain links to third-party websites (e.g., social media, payment gateways). We are not responsible for the privacy practices of these external sites. Please review their privacy policies before sharing any information.

11. Changes to This Policy 📝

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by:

• Posting the updated policy on our website with a new "Last Updated" date
• Sending email notifications for major changes (if you've provided your email)

Continued use of our services after changes constitutes acceptance of the updated policy.

12. Contact Us 📞

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your personal information, please contact us:

• 📍 Address: Fortune Orchid Building, Near Galaxy Hall, Salmar, Karkala, Karnataka 574104
• 📱 Phone: +91 91104 34056
• ✉️ Email: chillandcelebration1@gmail.com
• 💬 WhatsApp: Chat with us